HERE IS AN INTERESTING EXCHANGE
BETWEEN KEVYN JACOBS OF THE JUNEAUEMPIRE.COM AND CHRIS CALDWELL CONCERNING THE
DOMAIN MANAGEMENT TOOL. THE ANSWERS MAY HAVE A WIDE APPEAL, SO WE THOUGHT WE
WOULD INCLUDE THEM IN THE DNS FAQS SECTION.
QUESTION: If something
is indicated in the database as being registered to Juneau, and the billing
contact is listed as MDW, does this mean that Juneau is automatically JV billed
for the (yearly? Every two years?) renewal fee?
ANSWER: If the billing
handle is DB247-ORG (MDW), we pay the bill without asking questions, then we
look to "Property Name" to determine who to internally bill via JV.
We pay Network Solutions
on some periodicity: every two years by default, but the periodicity is configurable
at registration time or during re-registration.
The following fees REQUIRE
the contacts to be setup as follows: admin-contact CC566, tech-contact CC566,
billing-contact DB247-ORG: The fees are as follows: Contacts Setup as Referenced
Contacts Set up differently .com,.net,.org $17/year $35/year .info,.biz $10/year
Your fees for legacy domains
might vary; I'd have to see the exact registration to understand way. Everything
that's set up "new" uses the above fee structure.
QUESTION: If a domain is
registered to MCC Corp, but is clearly one that Juneau owns/is responsible for,
should the property status be changed? (An example of this: alaskalegislature.com,
which I registered in January, is a Juneau product... I'm not sure why it ended
up as being designated as MCC)
ANSWER: Yes. The Property
Name (e.g. Juneau) determines a couple of things: 1) who has administrative
rights to the domain (who can change things) 2) who gets the bill
If you've listed MDW as
the Property Name, we'll probably catch up with you from a billing standpoint.
We'd like to have this process as automated as possible, so we'd like to make
sure that everything is correct.
QUESTION: If a domain is
listed as being registered to Juneau, but I have no clue why, should I request
a status change to MCC? (An example: alaskatravelsite.net)
ANSWER: It could be that
the domain was incorrectly allocated to Juneau; it could be that your predecessor
requested that it be registered for Juneau. In the case of alaskatravelsite.net,
Coy Yonce (who used to work for OPS) registered it many years ago on behalf
of Juneau. I'm betting someone from Juneau requested it.
If you have a domain that
you shouldn't be paying for, point it out. We'll either find out whose domain
it is and correctly allocate the charges, or we'll delete the domain.
QUESTION: When (if ever?)
does a status change from submitted to REGISTERED been active since Jan. 15.
But the status still says Submitted.
ANSWER: After you submit
a registration, the system doesn't know that domain actually got registered
(yet). In a earlier note to me, you pointed out that you don't get any feedback
once something is registered; you requested some sort of notification.
It's in the works. We'd
plan on recording if a domain did (or didn't) registered in the near future.
We'd update this field to let you know. For now, ignore the field.
QUESTION: Should I be concerned
that some of our websites are listed as Juneau Empire, while others list Morris
Communications? All the URLs in question are listed with a Juneau contact. (Sites
submitted through http://admin.morriscomm.com/cgi-bin/automate/register.cgi
are especially prone to not being listed with Juneau Empire as the organization).
ANSWER: Prior to the domain
policy we sent out, each business unit would register domains in their own names.
This makes the paperwork tricky when we're dealing with secure certificates,
protection of intellectual property, maintenance of registrations, etc., so
we've mandated that MCC be listed as the registrant for each domain that the
We've made little effort
to convert legacy domains. Such an effort isn't high on our priority list because
there's a mountain of paperwork, and significant expense. We may do it sometime
in the future.
QUESTION: Should third-party
websites that we host (our commercial clients) be listed with us as the property?
An example: hearthsidebooks.com is one of our commercial clients, but the property
is listed as unknown.
ANSWER: Yes. That way if
we pay the bill on your behalf, we know where to journal the charges. [Plus,
if you want to pull a report of all your domains [internal or external] by property,
we'll need know what property we're dealing with.
Some domains aren't associated
with a property because we began registering domains before we had the database
going. We've gone through a number of exercises to get the database up to snuff
from a property assignment standpoint, and we're close. Today, nothing new can
make it in the database without being assigned to a property from the get go.
In the future expect have
the ability to get a list of all of your domains, how much disk space they use
and how much traffic they push.
Our security paradigm is
centered on property - to make everything manageable by you, we're going to
have to know your property to know what you're entitled to manage. If your entitled
to a domain, but we don't know it, you won't be able to manage the domain or
see in on property reports.
Property Contact & Registration
QUESTION: What's the difference?
For example, here are 2 sites I have registered in the past few months: crimsonbearzone.com,
where I am listed as both, and juneauthisweek.com, where I am listed as the
registration contact, but Elena Situ is listed as the property contact.
ANSWER: Registration contact:
I physically entered this domain in the database. (Which would show up as operations
if you asked operations to register the domain on your behalf, or you if you
registered the domain.
Property contact: I'm the
person you should call when dealing with this domain.
In the case of juneauthisweek.com,
I think the report may be confusing the two contacts; I'm having it look at
QUESTION: If this field
is blank, is it assumed to mean yes? If MCC (as the billing contact) receives
a renewal notice for a domain, and this field is blank, will it be automatically
ANSWER: Given that the
tech, admin, and billing contacts are set up correctly, it's very difficult
for something not to get reregistered. We err on the side of conservatism (i.e
when in doubt, re-register) :-).
Reregister was a hold over
from some efforts to clean up the database, though now I think the application
is using it as your point to signal us that you don't want something reregistered.
Just because you don't
want something reregistered doesn't mean you'll get your way. Clearly you can
choose not to reregister any commercial domain (more on that in a moment).
Some things were registered
by corporate on your behalf. In the case that you don't want one of these domains,
we'll try to persuade you into seeing the "value" of the domain.
Before you decide not to
reregister a commercial domain, consider the ramifications of "don't re-register".
In effect this means we don't pay the bill. If your customer was thinking about
doing something with you (or someone else) later, you've probably caused their
domain to be put on hold.
Here's a better solution:
If the customer is leaving your service (doesn't want to pay you anymore), ask
the customer how we should modify their domain. We can modify their domain to
remove us (and/or you) from all of the contact handles - thus we have no billing
obiligation. We probably should remove our DNS servers as well. Tell us all
this through TaskTracker.
Then we'll remove the domain
from our database. Presumably, you'd make the customer or their new provider
the billing contact. Either way, you give the domain responsibility back to
the customer, and you don't have to worry about getting errantly charged.
If a customer says "I don't
want to play with this Internet thing ever again" then the correct play is for
us to send a "delete request" to Network Solutions, which effectively removes
the domain from existence. The domain would be subject to registration by another
party. Tell us you want to delete a domain via TaskTracker. After the delete
request, we'd archive the domain from our database.
QUESTION: What defines
something as internal or external? Should all Juneau-owned-and-operated sites
be defined as internal? (Quite a few are not.) Should only commercial clients
be defined as external?
ANSWER: Your commercial
clients: external Your domains: internal
We use this distinction
for two reasons: 1) we apply different business rules to internal domains 2)
we want to be able to group reports differently when we show you what's happening
in the Juneau network (internal) vs. Juneau commercial (external.
Thanks again for these
great questions. Hopefully the answers will help folks understand how things
work. Feel free to ask for additional clarifications.