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HERE IS AN INTERESTING EXCHANGE BETWEEN KEVYN JACOBS OF THE JUNEAUEMPIRE.COM AND CHRIS CALDWELL CONCERNING THE DOMAIN MANAGEMENT TOOL. THE ANSWERS MAY HAVE A WIDE APPEAL, SO WE THOUGHT WE WOULD INCLUDE THEM IN THE DNS FAQS SECTION.

DATABASE:

QUESTION: If something is indicated in the database as being registered to Juneau, and the billing contact is listed as MDW, does this mean that Juneau is automatically JV billed for the (yearly? Every two years?) renewal fee?

ANSWER: If the billing handle is DB247-ORG (MDW), we pay the bill without asking questions, then we look to "Property Name" to determine who to internally bill via JV.

We pay Network Solutions on some periodicity: every two years by default, but the periodicity is configurable at registration time or during re-registration.

The following fees REQUIRE the contacts to be setup as follows: admin-contact CC566, tech-contact CC566, billing-contact DB247-ORG: The fees are as follows: Contacts Setup as Referenced Contacts Set up differently .com,.net,.org $17/year $35/year .info,.biz $10/year $10/year

Your fees for legacy domains might vary; I'd have to see the exact registration to understand way. Everything that's set up "new" uses the above fee structure.

QUESTION: If a domain is registered to MCC Corp, but is clearly one that Juneau owns/is responsible for, should the property status be changed? (An example of this: alaskalegislature.com, which I registered in January, is a Juneau product... I'm not sure why it ended up as being designated as MCC)

ANSWER: Yes. The Property Name (e.g. Juneau) determines a couple of things: 1) who has administrative rights to the domain (who can change things) 2) who gets the bill

If you've listed MDW as the Property Name, we'll probably catch up with you from a billing standpoint. We'd like to have this process as automated as possible, so we'd like to make sure that everything is correct.

QUESTION: If a domain is listed as being registered to Juneau, but I have no clue why, should I request a status change to MCC? (An example: alaskatravelsite.net)

ANSWER: It could be that the domain was incorrectly allocated to Juneau; it could be that your predecessor requested that it be registered for Juneau. In the case of alaskatravelsite.net, Coy Yonce (who used to work for OPS) registered it many years ago on behalf of Juneau. I'm betting someone from Juneau requested it.

If you have a domain that you shouldn't be paying for, point it out. We'll either find out whose domain it is and correctly allocate the charges, or we'll delete the domain.

STATUS:

QUESTION: When (if ever?) does a status change from submitted to REGISTERED been active since Jan. 15. But the status still says Submitted.

ANSWER: After you submit a registration, the system doesn't know that domain actually got registered (yet). In a earlier note to me, you pointed out that you don't get any feedback once something is registered; you requested some sort of notification.

It's in the works. We'd plan on recording if a domain did (or didn't) registered in the near future. We'd update this field to let you know. For now, ignore the field.

Organization:

QUESTION: Should I be concerned that some of our websites are listed as Juneau Empire, while others list Morris Communications? All the URLs in question are listed with a Juneau contact. (Sites submitted through http://admin.morriscomm.com/cgi-bin/automate/register.cgi are especially prone to not being listed with Juneau Empire as the organization).

ANSWER: Prior to the domain policy we sent out, each business unit would register domains in their own names. This makes the paperwork tricky when we're dealing with secure certificates, protection of intellectual property, maintenance of registrations, etc., so we've mandated that MCC be listed as the registrant for each domain that the company owns.

We've made little effort to convert legacy domains. Such an effort isn't high on our priority list because there's a mountain of paperwork, and significant expense. We may do it sometime in the future.

Property Name:

QUESTION: Should third-party websites that we host (our commercial clients) be listed with us as the property? An example: hearthsidebooks.com is one of our commercial clients, but the property is listed as unknown.

ANSWER: Yes. That way if we pay the bill on your behalf, we know where to journal the charges. [Plus, if you want to pull a report of all your domains [internal or external] by property, we'll need know what property we're dealing with.

Some domains aren't associated with a property because we began registering domains before we had the database going. We've gone through a number of exercises to get the database up to snuff from a property assignment standpoint, and we're close. Today, nothing new can make it in the database without being assigned to a property from the get go.

In the future expect have the ability to get a list of all of your domains, how much disk space they use and how much traffic they push.

Our security paradigm is centered on property - to make everything manageable by you, we're going to have to know your property to know what you're entitled to manage. If your entitled to a domain, but we don't know it, you won't be able to manage the domain or see in on property reports.

Property Contact & Registration Contact:

QUESTION: What's the difference? For example, here are 2 sites I have registered in the past few months: crimsonbearzone.com, where I am listed as both, and juneauthisweek.com, where I am listed as the registration contact, but Elena Situ is listed as the property contact.

ANSWER: Registration contact: I physically entered this domain in the database. (Which would show up as operations if you asked operations to register the domain on your behalf, or you if you registered the domain.

Property contact: I'm the person you should call when dealing with this domain.

In the case of juneauthisweek.com, I think the report may be confusing the two contacts; I'm having it look at for you.

Reregister?:

QUESTION: If this field is blank, is it assumed to mean yes? If MCC (as the billing contact) receives a renewal notice for a domain, and this field is blank, will it be automatically renewed?

ANSWER: Given that the tech, admin, and billing contacts are set up correctly, it's very difficult for something not to get reregistered. We err on the side of conservatism (i.e when in doubt, re-register) :-).

Reregister was a hold over from some efforts to clean up the database, though now I think the application is using it as your point to signal us that you don't want something reregistered.

Just because you don't want something reregistered doesn't mean you'll get your way. Clearly you can choose not to reregister any commercial domain (more on that in a moment).

Some things were registered by corporate on your behalf. In the case that you don't want one of these domains, we'll try to persuade you into seeing the "value" of the domain.

Before you decide not to reregister a commercial domain, consider the ramifications of "don't re-register". In effect this means we don't pay the bill. If your customer was thinking about doing something with you (or someone else) later, you've probably caused their domain to be put on hold.

Here's a better solution: If the customer is leaving your service (doesn't want to pay you anymore), ask the customer how we should modify their domain. We can modify their domain to remove us (and/or you) from all of the contact handles - thus we have no billing obiligation. We probably should remove our DNS servers as well. Tell us all this through TaskTracker.

Then we'll remove the domain from our database. Presumably, you'd make the customer or their new provider the billing contact. Either way, you give the domain responsibility back to the customer, and you don't have to worry about getting errantly charged.

If a customer says "I don't want to play with this Internet thing ever again" then the correct play is for us to send a "delete request" to Network Solutions, which effectively removes the domain from existence. The domain would be subject to registration by another party. Tell us you want to delete a domain via TaskTracker. After the delete request, we'd archive the domain from our database.

Type:

QUESTION: What defines something as internal or external? Should all Juneau-owned-and-operated sites be defined as internal? (Quite a few are not.) Should only commercial clients be defined as external?

ANSWER: Your commercial clients: external Your domains: internal

We use this distinction for two reasons: 1) we apply different business rules to internal domains 2) we want to be able to group reports differently when we show you what's happening in the Juneau network (internal) vs. Juneau commercial (external.

Thanks again for these great questions. Hopefully the answers will help folks understand how things work. Feel free to ask for additional clarifications.

-CHRIS CALDWELL