TaskTracker is Morris Digitalworks' online solution
for task and project management. With its ease of
use, Task Tracker is a must have for your property.
Simply call your property rep, and they will set
you up with an account. If you don't know your property
rep, simply call the support and operations line at
(706) 828-2955, press 2 and any one of us can help.
You can also get
a username by getting supervisor to submit a Task
into Task Tracker with requested username, password,
full name, e-mail address, phone number and property
location of the person who needs an account.
You will need to provide us with some basic contact
information, a username and password, and in a matter
of minutes you can be managing you tasks and projects
with ops and support. Please keep in mind that this
is for internal use. If you are having a problem with
your Web site or you want Morris Digitalworks' latest
tool for your Web site, simply enter a task in Task
Tracker and the appropriate people will get it handled
There are no downloads or installations. Once you
get a username and password you will be given a URL
to the Task Tracker admin page. From here you can
enter new tasks, review past tasks, update tasks that
are assigned to you, or update tasks from you that
are assigned to others.
When you go to the TaskTracker Web site you will
see a list of tasks that were entered or assigned
to your group. If you need to update a task simply
click on the task number, this will bring you to the
task admin page. Here you can make any necessary changes
to the task.
To create a new task, simply click on the "New Task"
button. Your contact information will automatically
show up on the task. The first thing that you see
is the task id. This is a number that is assigned
to your task, a new number is assigned for every new
task. Next is the priority. The default setting for
this is 3. If you are experiencing a loss of service
you need to escalate this to either a 2 or 1 priority.
Unless you are assigning this to someone in your
group, do not change the assign to and assign group
areas. Enter the due date for your task, and please
follow the example to the right (mm/dd/yyyy). If your
date is not in this format you will receive an error
message when you try to submit the task. Enter a task
title. Try to be as descriptive as possible in as
few words as possible. If this task contains user
names and passwords, check the admins only button.
This is for security reasons. Next you will enter
a description of what the task is for. You need to
be as descriptive as possible. This helps us execute
the task as fast as possible. If there is a file that
you need to attach, under the task description is
where you would do so. If you attach a file, enter
a brief description of what it is.
Review the information that you have entered. If
all is correct click on the submit button. Congratulations
!!! You just created your first task with the TaskTracker
If for any reason you have any troubles using TaskTracker,
please call you property representative or any one
in support at (706) 828-2955 and press 2.
Using the priority system
If it's broken, it should be given a priority
of 1. (Examples: A site is down, classifieds
not working, etc.) You should also call the NOC
as soon as possible.
A problem with a component of your site that isn't
mission critical gets a 2 (reduction of service).
(Examples: EZcart problems, bulletin board problems)
A "normal" request gets a 3. (Examples:
site build out, create account/e-mail account) If
your requested hasn't received a response in 72
hours, please call the NOC.
Any non-urgent project that doesn't have a
deadline gets a 4. (Examples: non-essential
customization of SiteWeaver/ezcart)
A long-term project with no deadline gets a
5. (Example: Something that would be a nice
enhancement to a site, but not urgent nor mission
comments start below:
|Angelia -- 11:44 Tuesday, April 24, 2001
This is a test!